Diverting calls to another number ensures you never miss an important call, whether you are away from your desk, traveling, or managing multiple lines. This process, often called call forwarding or call diversion, routes incoming calls from one number to another, helping you maintain constant availability without missing critical communication.
Understanding Call Diversion and How It Works
Call diversion redirects incoming calls from your primary line to a secondary number you specify. Service providers implement this feature at the network level, so the transfer happens automatically when someone dials your original number. You can usually activate, deactivate, or configure conditions for this diversion through your phone settings, online account, or by using specific codes.
Using Phone Settings for Instant Diversion
Most modern phones let you divert calls directly from the device settings. The exact path varies by model and operating system, but you typically find the option in the Phone or Connections app under Call Settings or Additional Settings. From there, you can choose conditions such as Always Forward, Busy, No Answer, or Unreachable, and enter the destination number.
Step-by-Step Guide on Mobile Devices
Open the Settings app and navigate to Connections or Network & Internet.
Tap on Calls or Phone, then look for Call Forwarding or Call Diversion.
Select the condition you prefer, such as Always Forward or No Answer.
Enter the phone number you want calls diverted to and save the changes.
Configuring Through Your Landline or Office System
Lift the receiver and dial the feature access code provided by your carrier, often *72 or *43.
Enter the destination number when prompted and confirm activation.
To deactivate, dial the corresponding code, commonly *73 or #43#, to disable forwarding.
Activating Call Diversion via Carrier Services
If your device settings do not offer the control you need, your carrier likely provides a universal set of codes and an online portal for managing call diversion. These methods work across all phone types, including older models that lack advanced settings, ensuring broader compatibility and reliability.
Carrier | Activate Code | Deactivate Code | Check Status Code
AT&T | *72 [number] | *73 | #62#
Verizon | *72 [number] | *73 | #62#
T-Mobile | *72 [number] | *73 | #62#
UK (O2, EE, Vodafone) | **21*[number]# | ##21# | ##21#
Choosing the Right Diversion Condition
Selecting the appropriate condition helps you manage calls efficiently based on your availability. Always Forward suits situations where you want every call redirected immediately, while Busy or No Answer conditions ensure you only divert calls when your line is engaged or unanswered, preserving your primary availability for as long as possible.
